Every report made to the Incident Response/ Trust and Safety team involves considerable investment of time, money and labour. Depending on the nature of the complaint, the team takes some or all of these steps in any order or combination:

  • provide immediate support/ relief to the aggrieved parties
  • document the incident with supporting evidence
  • corroborate the details logged in the complaint/ report
  • seek additional information that is necessary but not present in the complaint/ report
  • speak with the people affected directly by the issue that was reported
  • record their responses, often while making arrangements for their confidentiality and privacy
  • hold one or more meetings for determining the resolution of the issue/ course of action
  • hold meetings with the directly affected parties in order to implement the resolution
  • file a report to document the resolution or the course of action
  • handle backlash, if any, especially from entities who consider the resolution unfair, inadequate or unfavourable to them.

In order to avoid burnout among the team and to thwart the filing of frivolous complaints, it is necessary to define the kind of complaints that are inadmissible. The CoC/ FSP should explicitly mention that these complaints would not be entertained even if they are filed and no action will be taken on the basis of these complaints alone. The Geek Feminism CoC states that complaints on these topics would be inadmissible:

  • 'Reverse' -isms, including 'reverse racism,' 'reverse sexism,' and 'cisphobia' (because these things don't exist)
  • Reasonable communication of boundaries, such as "leave me alone," "go away," or "I'm not discussing this with you."
  • Refusal to explain or debate social justice concepts
  • Communicating in a 'tone' you don't find congenial
  • Criticizing racist, sexist, cissexist, or otherwise oppressive behavior or assumptions
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